Arbour Counseling Services Haverhill - Haverhill, Massachusetts

Stephanie T.

Arbour counseling is the worst place I've ever tried to seek help from. Constantly let down, incompetent staffing, the partial hospitalization program is disgustingly terrible, nobody returns calls in a timely manor, and let's their patients fall right through the cracks. If you need help in any manor PLEASE seek somewhere else for you or your loved one.

Gayle P.

I have been going to Arbour Counseling for almost 30 years. My psychiatrist retired and now I have an NP handling my medications. And she is weaning me off my anxiety, panic attacks and I also was diagnosed with PTSD. This NP does not return your calls even if you call ahead 2 weeks to say your low. I ran out and was very upset. Looking for a real psychiatrist. Anyone know of one? I had the best as qexperience with my psychiatrist and she cared and asked me questions about things and how my life was going. Now it's the worst experience I ever had. I need to get out of there but I'm stuck with this uncaring NP until I find a psychiatrist someone who really cares about my needs

call 2 weeks ahead of time to say your getting low. I ended up running out and felt like

Myra W.

In all honesty this is legit the third to forth time this has legit happened to me. Where I’ve run out of my medication and now I’m about to go a week maybe two without medication and I don’t understand how my body is supposed to get used to a med or help me if my doctor isn’t calling on my schedule day and isn’t giving me enough for it to last and I’ve asked for a new med doctor that actually wants to help me but I get no response . I tell her sometimes I have to take it 3 time a day because it’s as needed but she doesn’t increase it. Chandler doesn't listen to her patients needs I've told herba million times I need something for my anxiety as needed its always " I don't feel comfortable doing that" ok what about my comfort level what about my mental health last I checked I was the patient not h3r. But shes always concerned about her comfort level . She has been working with me for years now and has only been fixated on my bipolar when I have many other mental health issues

Chloe

Hear me out. Arbour isn't fantastic. Most of the time when we go to a program for mental health we're in a bad way. When I received treatment back in November - December I was angry. I hated the classes, hated going there but I kept doing it. I opened up, and after a few weeks I made some friends in group and was able to work with my therapist as well as the program to stabilize me and in retrospect they helped me, maybe not the best. But the counselors tried hard to help, and listened to my concerns and complaints. The day program gives you structure and a safe place to talk about addiction, suicidal thoughts, and all of the things you can't talk about with others.

So yeah, I can see why the one star reviews are here it's rough. I think it's a good start and despite the staff being underpaid they care if you show up and do the work/want to get better.

Shawn L.

This has to be the worst counseling service I have dealt with ever! If you use this service you must call a week ahead of time for medications but be prepared to be accused of abusing your medications for calling early like I was. The following month I waited till the day my medication was due and then had to wait another 4 days without any medication and so far this month it's 5 to 6 days. I understand they must be very overwhelmed by how the things are today plus they are understaffed. I am currently 5 days overdue on getting my prescriptions filled and they told me they wouldn't fill them until we had a phone consultation and they would get back to me most likely either today or tomorrow. No one should have to wait this long for bipolar medication and or ADHD medication. What do I need to lock myself in my house? If I snap I am going to have my attorney eat them alive. They know of the misunderstanding and are doing absolutely nothing about it which 9 me how much they care about my well-being. Do yourself a favor and go somewhere else

Kirsten L.

I went there originally to get help with abuse I'm dealing with. By the time they did their sorting hat routine (by a very disorganized person who had me sit there during my time while they learned how to work their phone, causing me to have to return again) I was diagnosed with cancer. I had immediate surgery coming up around my counseling appointment. My therapist called and bugged me to come in before for a pep talk, etc. Then proceeded to tell me about her own surgery and gaslit me about myself trying to talk. Overall, I left feeling much worse than when I started with them. Would NOT recommend. Find somewhere better. My .02

Time2 D.

This is an EXCELLENT place! They are compassionate, lots of good information, friendly people leading and assisting in the sessions, etc. When I was at my lowest, one of the staff sat down with me and helped me out of that dark place. All my interactions with those doing the programs or the one who I think is the 'boss' are all great people and I have heard and seen from others in my group the positive results from participating in the program. I grew up in Haverhill, and it was good to get back to it, also. I am looking forward to the rest of my time there. What a blessing when I needed it! (whether your religious or not, "blessing" is the right word for me to use)

Em

Arbour PHP in Haverhill should be shut down. They frame themselves as a dual diagnosis program, they are not and they know it. They used one worksheet that they handed out three different times to go over addiction. That was the extent of the addiction help they provided.
Most of the clinicians are incredibly unprofessional. A clinician who I won't name, made a point of telling us how they have been "winging it" for every single program and it shows. Not to mention he would spend 20 minutes of our 45 minute program going over his trip to comic con. We repeat lessons EVERY SINGLE DAY.
I spent more time on break than I did in program (not an exaggeration). Save yourself the mental stress and pick another program. We all deserve to get the mental health help we need, you won't find it at Arbour.