Argenta Counseling and Wellness (North Little Rock) - North Little Rock, Arkansas

Anthony Duran

I scheduled an appointment a reasonable distance out, say a month or two ahead. I go through all of the routine of filling out all necessary paperwork and forms and receive numerous reminders of the appointment leading up to the date along with the address.

On the day off, I show up say 15-20 minutes or so early to sign in and fill out any additional forms or paperwork prior to our meeting.

So sitting in the lobby because there’s no receptionist for a minute, I’m finally greeted and asked how they can help. Mind you, it’s two to three minutes to spare before my appointment. I state my business and am told that I’m in the wrong location? The “receptionist” walks me across the street to some other building with a different address, and tells me to wait there and that my counselor will be with me shortly. Cool, right?

So I wait, and a couple of folks, who I presume to be counselors, walk to and from rooms down the hall. Where I’m eventually greeted by one asking who I’m there for. So I give them my information and am again told that my counselor will be with me shortly.

It’s going on 30 minutes or so now, beyond my scheduled appointment time at this point, and I get a phone call from, you guessed it, my counselor.

Counselor Mrs Starr (not verbatim) “Hey, I’m sorry, I just realized that we have an appointment today, where are you?”

Me “In the lobby”

Counselor Mrs Starr “Okay, I usually don’t do in person appointments on Fridays and thought this was a video chat, but I’ll be down there in about 10 minutes.”

Counselor Mrs Starr “Hey, sorry I’m running a little later than expected, the traffic is really backed up”

By this point, it’s already been about an hour, the length of my scheduled session. I didn’t have anything else pressing for the day, but this all was just really unprofessional.

So I left to the other building and requested a refund.

Receptionist “I’m sorry, may I ask why?”

Me “Explains and proceeds to ask why her and or the other counselor told me that my counselor would be with me shortly if she wasn’t even in the building let alone the area in the first place”

Receptionist “Oh, well neither of us don’t have tabs on our counselors and who is or isn’t in the building or on schedule for any specific given day.”

In the end it was all ran poorly, and I failed to answer any of Mrs Starr’s phone calls because she didn’t deserve that respect, and I was able to receive my refund never to return, let alone recommend this establishment or organization’s services to anyone in the future.

Do Better

Elizabeth Stillman

Customer service is great but I do feel like there are quite a few unnecessary mistakes when scheduling. I thoroughly love my therapist!

madison lowe

I went to this clinic last year and had a good experience with Jesse Hubbard and the front desk associate. I can’t recall his name but he was super sweet and genuine. I decided to take a step back and rejoin therapy again this month after taking a break. Complete opposite experience. The new desk associate Morgan never answers the phone and is not concerned with helping clients. She transferred me to Crystal after immediately cutting me off who answered the phone with an attitude and I immediately gave up and have decided to try another clinic. It’s sad because I was looking forward to meeting Star. I would have recommended them last year but unfortunately now I would say try anywhere else 🙁

Jessica Champion

For my first vist, I was late for an appointment, however I called to make sure I did not need to reschedule- I would have understood that. I was assured that I would still be able to be seen and should keep my appointment. When I arrived a lady came out of an office and said "you have paperwork to fill out and we aren't going to do this- I will cancel when you are late, you need to be on time"- all while in the lobby!!!

Reluctant, I continued into the office with this lady and as she began to ask why I was there.
I stopped her and said "who are you? you didn't even introduce yourself."

The rest of the appointment did not get much better. He had a disgusted look on her face the entire time, and she did not hear me or attempt to address some of my questions.

After I left I called to speak with her supervisor. I have made several attempts to speak with someone about Sydney's unprofessional actions. Noone called for 3 weeks, then the lady who called said she was Sydney's supervisor. I told her what happened and I knew when she started laughing that she was not a supervisor. I don't know who she was or what her credentials are, but come to find she is not Sydney's supervisor.
when I asked again for her supervisor I was told that they see clients so that's why they haven't called me in 3 weeks....

Very unprofessional. I do not recommend.

Janet Ladybug

Do not go here. I am a retired psych nurse. The screener did not make clear that NPs only do meds and counseling is a different practitioner. My PC can do meds. My clinician had 2 glade plug and and incense sticks and I am anaphylactic allergic. Even though I saw many empty rooms she said we can't move but could reschedule. I should have but unplugging the glade wouldn't help my allergy. I was having a bad reaction the entire visit minus my epi pen. After 40 minutes I determined she only did meds which I didn't need because I have a PC. Just don't go here. I hear it used to be good before the pandemic. Meds and therapy used to be the standard. Now it is double do so they can bill twice. Don't fall for it folks.

Patricia Van

I love who I see. And the office staff (Dakota) did an amazing job helping me pick out some one perfect for my needs.
My only critic is the first front office staff had my insurance info incorrect and when are called quoted me full OOP. I almost missed out on this place. But, again Dakota called me and got it figured out.
The office staff can really make or break you in these situations.

J P

Receptionist Jo is rude and offputting. I was hung up on by her once before. She seemed inconvenienced by having to look for available appointments that matched with my schedule. Everyone else I've dealt with seemed so nice and helpful. I was taken aback by her attitude.

Maegan Hendricks

I've been using Argenta Counseling for a couple of months now, and it's been a pleasant experience. They paired me with someone I work well with and always leave a session feeling calmer.
The waiting room is a little weird, with no one at the window to check you in, and I understand how this may be off-putting to some.
However, since the pandemic began, I've been to several doctor's offices utilizing a similar system and plan to keep that system going forward.
I recommend giving Argenta Counseling a chance and have recommended their services to several family members and close friends.