Association Management Solutions - Charlotte, North Carolina

Association Management Solutions: A Comprehensive Overview

Association Management Solutions (AMS) is a dedicated property management company strategically located in Charlotte, North Carolina. Situated at 4523 Park Rd #104a, AMS provides a range of services designed to support homeowner associations (HOAs) and community organizations. With a commitment to efficiency and resident satisfaction, AMS aims to streamline the management process, allowing boards and committees to focus on strategic initiatives and community building.

Location and Contact Information

The company’s physical address is 4523 Park Rd #104a, Charlotte, NC 28209, United States. For immediate assistance, residents and board members can reach AMS directly via telephone at 704-940-6100. Furthermore, prospective clients can explore their offerings and schedule convenient online appointments through their website: amshoa.com. This accessibility reflects AMS’s dedication to responsiveness and client convenience.

Key Services Offered

AMS specializes in providing a holistic suite of property management services, encompassing all aspects of HOA administration. These services typically include, but are not limited to:

• Financial Management: AMS expertly handles all financial aspects, including budget preparation, accounts payable and receivable, and financial reporting.
• Vendor Management: They establish and maintain relationships with reliable vendors for services such as landscaping, maintenance, and insurance.
• Reserve Studies: AMS conducts thorough reserve studies to ensure adequate funding for future capital improvements.
• Architectural Control: They enforce architectural guidelines and regulations to maintain property values and aesthetic standards.
• Communication & Community Engagement: AMS facilitates effective communication between the board, residents, and management team.
• Litigation Management: Providing support during legal matters related to the HOA.

The company’s approach emphasizes clear communication, proactive problem-solving, and adherence to best practices in HOA management.

Accessibility and Amenities

AMS prioritizes inclusivity and accessibility. The office is equipped with a wheelchair-accessible car park, ensuring convenient access for all visitors. Moreover, they offer on-site services, providing a dedicated point of contact for immediate concerns and facilitating efficient issue resolution. The convenience of online appointments further enhances accessibility and allows clients to schedule consultations at their preferred time.

Client Feedback and Reputation

Association Management Solutions has garnered a significant number of reviews on Google My Business, currently boasting 91 customer reviews. The average opinion received is 3.3 out of 5 stars. While the average reflects areas for ongoing improvement, it is important to note the diverse range of feedback received, highlighting both strengths and opportunities for continued growth. The responsiveness demonstrated in one recent interaction – a staff member promptly emailing a statement after a phone request – exemplifies the company’s dedication to customer service.

Why Choose Association Management Solutions

AMS distinguishes itself through a combination of experienced professionals, a commitment to transparency, and a client-centric approach. They understand the unique challenges faced by HOA boards and are dedicated to providing tailored solutions that meet specific community needs. Their focus on streamlined operations, proactive communication, and meticulous attention to detail contribute to a positive and efficient HOA experience. By leveraging technology and employing best-in-class practices, AMS aims to deliver exceptional value to its clients and foster thriving community environments. They strive to maintain a high level of professionalism and responsiveness, ensuring that every interaction with AMS is positive and productive. The company's dedication to accessibility and convenience further reinforces its commitment to serving the needs of its clients and residents.

👍 Reviews of Association Management Solutions

MaryEllen K.

5/5

Call AMS today and spoke with Jeanell who I advised that I needed a a copy of my statement. She was very pleasant and helpful. By the time I got off the phone with her my statement had already been emailed to me.

Thank you for your quick response.

Michael

1/5

This is the WORST management company we’ve ever worked with. Rusty, our so-called property manager doesn’t respond and is nonexistent. I’ve sent multiple issues over 8 months and have not received one response nor fix. Find another HOA management company and run as fast as possible from AMS. $45/month for nothing and no service. But god forbid your late 1 day, and you’ll have a late fee on your HOA fee. I WOULD LOVE to be contacted by administration before we get legal counsel. Here is our latest beauty…

Tim J.

1/5

Rasing their rates 3x for 2026
AMS has never attempted to provide better services for our site. Has never attempted to improve the vendors or contracts or insurance rates. AMS has done absolutely nothing that would warrant an increase in rates, let alone a 3x increase. Our concerns are that AMS is increasing its rate 3x. It shouldn't even be as high as it is to begin with.

Erik M.

1/5

1 star is too many. Our sprinklers haven't worked for 1.5 years. Our "community manager" knows about. I have little to no pine straw in front of my townhouse and it's July. It's been over a year since the little amount that gets put out was put out. The front office won't let you talk to Management to complain about their services. They also won't relay messages. Horrible, terrible service would be an overstatement since no service is provided by AMSHOA.

Michelle G.

5/5

Fantastic experience with Kimberly and Jeanell! They were professional, responsive, and incredibly helpful throughout the process. They promptly answered all my questions and provided every detail!

Lee K.

1/5

ZERO STARS FOR ZERO EFFORT. (I could not post without marking at least one star)
Our local AMS Homeowners Association management company in Charlotte, NC is just one step above totally useless. They seem to exist for the sole purpose of taking 30% of our homeowner's dues as their management fees, paying the public utility fees but little else. I have reported numerous HOA covenant violations and they have done NOTHING about it other than reply with a form email and hiding being "due to privacy laws" as an excuse to never report if anything is being done. And, as it turns out, nothing ever is. Here is an example: AN ILLEGAL as written in the covenants chicken coop with rooster that awakens the neighborhood at dawn and crows all day.

Sarah S.

5/5

This is the best HOA group I have worked with. Stephanie DeCamp always responds to work orders and questions and is helpful and friendly in communication. Thank you for being easy to work with!

Simpson P.

5/5

Big thank you to Stephanie DeCamp for her quick response and great communication. This company always goes above and beyond with HOA requests and repairs. We appreciate you!