Baptist Behavioral Health Unit - Pensacola, Florida

Angela Cowan

My adult daughter has been a patient there 4 times now. The past 2 times she has been in complete psychosis. This last time they released her with no treat. No meds sent home after many suicide attempts. She does not even have a clue what is reql and what is not. Her family is all back in Indiana and they have released her out onto the streets not even caring. I have begged them to help her and they have done nothing. There is no where to turn and no way to get help for her. She is in to bad of a mental state to even know she needs help. I can only pray nothing worse happens to her but when it does I will sue.

Delecia Lovings

Jail!!!!.without bars...Please do not take anyone you Love Here!. Patients are treated like a criminals. Your family and friends will suffer more than your love ones. Staff are absolutely unprofessional and ignorant. They don't even attempt to help! Nurse Deanna ask me to discuss with management why SHE is over-worked and unpaid! Ridiculous!!!....How can staff assist anyone with a mental crisis,,,IF they Hate Working for Baptist. Maybe you should help your own employees with their Mental Health Issues before you claim you are qualified to help the general public.

ELEINA FOSTER

Once again my child went age 13 and of course he gets sent home after a couple days. He's been baker acted several times and he gets sent home after 3 days. I never get to talk to the pyschiatrist. I don't get to talk to anybody, just the nurse. Which by the way one of the nurses with dark black hair , kinda old maybe in her late 40's early 50s, she talks like she doesnt care. She is awful!!!! I keep getting the same diagnosis on discharge papers with is "adjustment disorder" Which is not accurate. I hear it's because they are trying to protect the kid's records for when they mature to adult. ok that is slighlty considerate, but as a mother dealing with my son's behavioral and mental issues. I need to know the real reason a real diagnosis.

Kelly Gray

If I could give them less stars I would. I was baker acted on lies. I watched someone die and come back to life. I slipped on unmarked water and slammed my head into the edge of a door so hard I saw stars. They made me get a CT scan and now are trying to force me to pay for a CT scan and have sent me to collections and a law office. Absolute horrible place they do more harm than good.

Lisa B

I called to get information about my child and they made me feel uncomfortable and even more emotionally stressed. The nurse at this location doesn't know how to talk to people. And she was very unprofessional over the phone. I am a concerned mother about my child whose been baker acted and you treated me like I was slow. I cried after being on the phone because the way she made me feel. I don't want anyone to get in trouble but for this to be a behavior unit to help our kids why do be rude to the parent. We are already going through stuff or what the case may be but I honestly believe is asking for better people to help direct us. Professional thankyou

Update: nurse that has my child has mention to my child she doesn't like me. This place definitely needs to be checked. Im happy about my daughter's wellbeing and these people treat you like a criminal when u walk in the door. First they told the child me and her grandmother could come see her , we get there and the unprofessional staff at the front treated us poorly. This is a broken system.

Michelle Carmichael

I’ve been hospitalized before but this brand new facility is a nightmare in so many ways. It is coed and a male patient kept harassing me. No one did anything about it until a preacher did a group and I told him about it and he took care of it. There were bad patients mixed with us. They were detoxing me with meds but I wasn’t on anything! Only 1 shower. I felt like I was in jail.

lyn ball

This place is shocking to me. Diminished my son's need for full mental health evaluation, inaccurate charting- claimed child needed discharge (diagnosed with flu while there) because he was "so sick" yet had not checked fever for 10+ hours - it was 104! Of course, now that is omitted from the chart record. Charted he actively participated in therapies with enthusiasm on days when he was actually quarantined and bedridden. Promised options for outpatient network to get us out the door - resources are not an option. Health care facilities that have this much inaccuracy and omission of details mislead families and are not helping our kids who are in mental health crisis.
Dreadful place.

Andre Kriegman (Indigo)

the staff are fine but seem to care more about getting u on meds more then helping u aha