Behavioral Health Services of Arkansas

My Second appointment I drove from Jacksonville to Behavioral Health in Little Rock, low on money and gas. Went to the Receptionist to check in, she said "your appt was at 9 NOT 10!" I pulled out my appt card and showed it to her, it clearly stated 10. I was visibly upset at wasting my time and limited gas, only to be BLOWN OFF! The Receptionist was clearly annoyed and did NOT CARE at all that Behavioral Health screwed up my appt. I said I would not be back, and she said "okay, that's fine!" Someone should tell this girl that patients PAY HER SALARY!

The worse place to get mental health services they focus on their insurance money before their patients the worse thing is wasting my money for counseling and a PRN because they never have real psychiatrist up here so I’m very disappointed of this business I’m ready to move forward to a different doctor who listen to my issues and work with me. I feel sorry for people who’ have deal with this issues in the top of our own problems.

Great so far and even love my therapist and I definitely need her in my life

It took me 3 weeks to get an appointment here and before getting that appointment I had to fill out a new patient form online. In the packet, they asked why I’m seeking therapy and I explained thoroughly and then they called me back with the day and time to be there and told me Rene Simpson also known as Carlotta Simpson would be my therapist. When I arrived and started speaking with Rene, she did an assessment and only asked me yes or no questions from a sheet of paper. She didn’t ask me questions to go further in depth with that I was dealing with. She didn’t take the time to truly understand me as my therapist. She seemed one sided and not willing to be open minded during our first session. She was rude, continued to speak over me and stayed on her phone and computer the entire time I was with her. My session was supposed to last 2 hours and we didn’t even finish an hour before she told me she couldn’t help me. At this point I was frustrated and just wanted to speak with someone else or leave. Before leaving, I spoke with her supervisor and was able to provide the issue I was having with Rene, also my reasoning for coming to therapy in the first place. She was a lot more understanding and provided me with another appointment the same day with someone else. In my opinion, I didn’t have a great experience here. I didn’t get along well with Rene and feel as though she could’ve performed better and done her job. But I’m thankful to have another appointment the same day with someone else. Which is why I’ve given 2 stars. If you’re thinking of choosing this place, I personally believe there’s better choices.

I absolutely adore my therapist! Ms. Simpson has worked with me for almost two years. We were first linked during the pandemic, so all of my sessions were via Telehealth. The first appointment was my intake appointment; it was not a therapy session. This is standard procedure and was used to provide me with her diagnosis. From there, we have worked on my needs and she has been amazing. I am a completely different person from who I was when I started working with Ms. Simpson. For the first time today, were were able to meet face-to-face and she is just as wonderful! I really do recommend Behavioral Health Services and I definitely recommend Ms. Simpson. :)

From the receptionist to the nurses to Dr Kappola l received excellent care & attention to my needs,they are all courteous & helpful with all my needs. I truly felt like they cared.