Citrus Health Network, Inc. - Hialeah, Florida

Giovanni G.

Been going there on and off for a few years now. The service is and treatment honestly is not good at all. It's below substandard. The workers there look down on you if you have mental or emotional issues and they don't really offer emotional support for what your going through. They seemed indifferent to my needs. I would go somewhere else if I was anyone else.

Joanna J.

I have been requesting immediate support because my landlord is attempting fraud, and I am being held responsible for their actions by agencies distributing government financial assistance, including Camillus House and Citrus Health Network. I was not informed that I had to pay $51 per month until May 2024, despite signing my lease in September 2023. Citrus Health Network stated they would cover my entire rent of $1,923 or up to the equivalent amount because I was in the Section 8 ELAN program, as indicated in the ELAN document I signed with Citrus Health Network. However, in May 2024, HUD informed me that I was not a Section 8 participant and that my program was part of the Continuum of Care Program for permanent housing.

In May 2024, my landlord, Nadlan Property Management, charged me the full rent amount for the period from September 2023 to May 2024, as well as late fees of approximately $300 per month thereafter. I was unemployed at the time, and my program supervisor at Citrus Health Network was aware that I could not contribute to payments, as rehousing was an emergency for those transitioning from a shelter with children. They agreed to wait for a decision from the Social Security Administration regarding my income before I began paying my portion of the rent, as my children’s father had not been paying child support. During this waiting period, the landlord continued to apply late fees of approximately $300 per month.

Unfortunately, I was denied income from the Social Security Administration in September 2024, which forced me to seek reemployment. I began working part-time for Miami Dade County Public Schools as a Reading Interventionist at Paul Laurence Dunbar Elementary from late August to late October but was terminated due to a lack of funding for the interventionist position as stated by the school principal. During this time, more late fees were included with the unpaid rent. I contributed to the rent during my two months of work, yet late fees continued to accrue after I submitted my rent.

Now, the City of Miami has refused to pay the landlord their portion of the rent due to failed inspections by the landlord, not because of me. However, the landlord is attempting to hold me responsible for these failures. When I shared this with Alexandra Reyes at Camillus House, she dismissed my concerns and sided with Nadlan Property Management. I was not present for the September 5, 2024 inspection but attended the inspection on February 7, 2025, which was successfully completed by the Section 8 inspector. He will return in 30 days to verify that the necessary maintenance work has been completed. I had not heard from Fatima Reyes or Section 8 regarding the September 5 inspection, which occurred while I was at work. If that inspection did not take place, it would be considered another failure, which might explain why Section 8 has not approved payments, although this has not been officially declared.

Additionally, Alexandra Reyes stated that Section 8 would not cover the rent from the time of the failed inspection and that I would be responsible for that portion. I should not be held liable for rent due to the failed inspection, as Section 8 needs to fulfill their obligation to submit payments for the rent that was agreed upon.

This situation is fraudulent and could lead to homelessness, with no one advocating for me and my children as tenants. Instead, it appears that various organizations, including the Homeless Trust, Nadlan Property Management, Camillus House, the Lotus House Women & Children Shelter, and even the Office of Housing Advocacy are manipulating the system to organize homelessness in order to lead the government and gain more funding.

Hampton B.

very abusive. i have residual trauma from this place that i will not get into. unfortunately nowadays, you cannot trust therapists or else you'll get sent to a room and treated like a prisoner. citrus is not a place to make you happy but more so its a place so they can make sure you don't harm yourself. Please seek help elsewhere.

Nicole R.

This place is horrible. They would scream at me, made me cry and even make fun of me. Once a girl there touched me between the legs and I told the staff and they did NOTHING about it. I do NOT recommend it here. I suggest Fort Lauderdale if ANYTHING. That place was much nicer than this

Former P.

I had a disappointing experience with Therapist Lauren Vasconez from the Navigate program from October 2022 to June 2024. Despite my trust and vulnerability, I encountered consistent unprofessionalism and ineffective therapy.

Issues:

•Chronic tardiness (up to 30 minutes)
•Dominating sessions with lectures
•Lack of empathy and real support
•Insensitive comments about appearance
•Frequent laughter even at serious issues
•Ignoring crisis text
•Dismissive when I told her my complaints
•No progress on my goals
•Compromised my mental health and well-being.

Caution

If considering Navigate or Lauren Vasconez, weigh your options carefully.

Damian A.

I got turned away after me being as honest as I could possibly be explained what I was going thru and that I needed for them to take me in that I have a problem and I knew from 8 years ago meds helped me a lot and actually kept me from doing drugs but the doctor
Now
Looked at me weird asked me questions and acted like I was lying and sent me away to a detox when all I needed was to be admitted and given meds to treat my depression that triggers my drug use. Now if I were to kill myself the moment they turned me away because I felt there’s nothing else I can do to
Help myself get better

Joanna D.

0/5 if I could
Doctor’s and Staff definitely are only there for finical motives. I been prescribed the same dosage and medication for over a year straight. A 19 year old taking antipsychotics and only struggling with depression and anxiety sounded questionable. I decided to go switch my medical provider, Only to find a different doctor tell me that I shouldn’t have been prescribed them to begin with!!!! Never trust your kids here. I went here from the age of 15-19. Had to argue with Dr. Guerra and get her to understand that I still wasn’t feeling well under the same medication. NOTHING! She refused and ignored my request and kept pushing for another appointment. Terrible place DON’T GO!!!!

isa F.

Most horrific place on EARTH!!!!! I was taken into a dark room and while i was there the doctor beat me until i saw my dead grandma. I have been very traumatized ever since and i would NOT recommend this place! They made me stay for a month because they claimed i was “schizophrenic” MY FRIENDS ARE REAL!!!! This place is ugly ratchet and in the middle of Hialeah , it doesn’t get much worse than this. I have tried to contact the police but they won’t believe me. Smh. Free my friends and my dead grandma 💞🎀.