1/5
This place is severely lacking in how they operate their business professionally. They will actually show up at your door within a day or two over an absurd report that a child didn't have her OTC lotion (vaseline) for a "slight" medical condition (Dr's words) because bio mom and her daughter are having tantrums and using DCS to try to make a point. Then, they show up immediately (after the call/claim by biomom) again, three weeks later, for yet another frivolous claim that we don't let daughter use the bathroom upstairs in the middle of the night, we ask her to go downstairs instead ten feet further away. She doesn't want to so she tattles again to biomom. They close the first case in a timely manner and send letter, but they never have sent a letter for the second case, despite us calling them numerous times, and being told "Supervisor is on family leave, another guy will call us" (never did despite us calling several times so he would call us) and, our case worker tells us she is going on vacay so she has no skin in the game anymore, apparently. We wait weeks and call again and are told by same case worker it's closed and she'll write up her report (she STILL hasn't done it?), which still has not arrived. It's been like 5 months. We also formally submitted a request for a copy of the first report, which never came. Biomom doesn't seem to comprehend that the interviews and animosity is way more upsetting to the kids than it is to us. This agency is not very good at recognizing when biomom is just being vindictive, and also not very good at following up with their cases for purpose of closing them. Very unprofessional. If they show up to my house again because we make the kids eat their broccoli, I will sue for libel and harassment. There are kids out there who are ACTUALLY being abused and neglected waiting for help, focus your resources there.