1/5
I scheduled an intake appointment for 8.10.24. I met my therapist on a Saturday. He stated that he was booked out a bit and was going on vacation, so he didn’t book me again until 9.4.24. When I came in for the session, the front office stated that my paperwork was not completed, however, it was done online prior to my first session. I didn’t argue, I just started redoing the paperwork. Before I signed anything, my therapist called me in for my session, by the wrong name… but I did not correct him. I figured it was just a long day for him. The front office took the paperwork back and never asked me to finish it. I received a bill via email showing that I was being charged for THREE sessions for the following dates: 8.10.24, 8.15.24, and 9.4.24. I was never at the office on 8.15.24. So, I called the front office to dispute this mistake. I was sent to billing to have the department correct the issue for me but when I talked to them, the woman stated that I “was indeed at the appointment” that “both the therapist and the receptionist checked me in” on the day I wasn’t there and that I was “responsible for the bill” and if I didn’t pay it, they would “send it to collections.” I asked the woman in billing if there were cameras at the office because I was in a work meeting at home and then taking my son to gymnastics at the time they said I was at their office and had proof of it, so the cameras were to reaffirm that as well. She said no. I told her, that I may need to file a police report because I felt it needed further investigation because I was not where they said I was. I was concerned that someone else was checked in for me and that their notes were being written in my file. That’s a violation of HIPPA. The woman explained that there was “ABSOLUTELY NO WAY that there was an error.” She alluded to the fact that I was a liar and actually called me a fraud over the phone when I insisted that this was not correct. I contacted my therapist to have him correct it and called the front office again to put this on their radar. The front office staff said that there was absolutely no way that they could have made a mistake either…. That evening, the therapist emailed me back and vaguely stated that there WAS an error!!! Of course there was, but it’s just interesting that I’m a fraud and I’m the liar when they made the error. The therapist was great and apologized for his part in the error, although it was not explained to me how an impossible thing could have actually happened and if my information was actually safe or not… And no one else had the decency to speak to me about the terrible treatment I was given and the names I was called by the billing department. I will NEVER recommend this practice to anyone, in fact, I will 100% discourage the use of this place. This is SUPPOSED to be a place where people go with their trauma to feel welcome and not judged… but it’s obvious that they think the worst of their clients.
