Eelco - Laredo, Texas

Introduction

Eelco, located at 15241 Fatima Dr, Laredo, TX 78045, United States, is a prominent business establishment that has been serving its customers with exceptional services. This comprehensive article will delve into the main services offered by Eelco, its location and accessibility, unique features, practical information, and insights derived from customer reviews.

Main Services

• Freight Brokerage: Eelco specializes in connecting shippers with reliable carriers, ensuring efficient and cost-effective transportation solutions.
• Supply Chain Consulting: The company provides expert guidance to optimize supply chain operations, reducing costs and enhancing overall efficiency.
• Cross Dock Services: Eelco offers cross docking services, allowing for seamless transfer of goods between transportation modes and reducing handling and storage times.
• LTL & FTL Transportation Services: The company handles Less Than Truckload (LTL) and Full Truckload (FTL) shipments, catering to diverse transportation needs.
• Freight Forwarding: Eelco facilitates the shipment of goods internationally by coordinating with various transportation modes and handling customs clearance processes.
• Warehousing & Materials Handling: The company provides secure and efficient warehousing solutions, along with materials handling services to meet specific storage and distribution requirements.
• Trade Solutions: Eelco offers resources and community outreach programs to educate and support businesses in navigating international trade complexities.

Location and Access

Eelco is situated in the heart of Laredo, Texas, at 15241 Fatima Dr. The facility is easily accessible from major highways, such as I-35 and US-59. The business park where Eelco is located offers ample parking space, including designated areas for wheelchair-accessible vehicles.

For those traveling by public transportation, Laredo Transit Services operates several bus routes that stop near the facility. The closest bus stop is served by routes 5 and 6, within a short walking distance from Eelco.

Featured Characteristics

• Latino-Owned: Eelco proudly identifies as a Latino-owned business, contributing to the diversity and richness of Laredo's business landscape.
• Language Assistance: The company offers language assistance to ensure effective communication with customers who speak languages other than English.
• Wheelchair-Accessibility: Eelco's facility is designed to be wheelchair-accessible, with a ramp at the entrance and elevators for navigating different levels of the building.
• Organizational Culture: Eelco fosters an outstanding organizational culture that promotes transparent, world-class brokerage services. This commitment to excellence is reflected in the company's certifications and industry recognitions.

Practical Information

• Address: 15241 Fatima Dr, Laredo, TX 78045, United States
• Phone: 8888628657
• Website: uscustombroker.com
• Operating Hours: Eelco's operating hours are typically from Monday to Friday, 8:00 AM to 5:00 PM. However, customers are advised to call ahead or check the company's website for updates on operating hours, as they may vary.
• Gate Opening Time: The gate at Eelco's facility opens promptly at 9:00 AM, allowing for efficient and timely pick-ups and deliveries.

Customer Reviews and Positive Aspects

Eelco has an average opinion rating of 3.4/5 on Google My Business, with a total of 74 reviews. Analyzing these reviews, several positive aspects emerge:

• Prompt Service: Customers appreciate Eelco's fast loading and unloading times, ensuring that shipments are processed efficiently.
• Responsive Communication: Drivers and customers alike praise Eelco's responsive communication, with staff promptly addressing inquiries and providing clear instructions.
• Convenient Location: The business's location is considered convenient by many customers, with easy access to major highways and nearby amenities.
• Wheelchair Accessibility: Several customers commend Eelco's wheelchair-accessible features, making the facility navigable for individuals with mobility impairments.

While most reviews highlight the positive aspects of Eelco's services, a few customers mention that the process of getting the door can take time. This observation suggests that, while Eelco excels in many areas, there is still room for improvement in streamlining the gate access process.

👍 Reviews of Eelco

Justin K.

4/5

The gate is opened on time 9am.
Drivers should call to check in and get the door.
They load very fast, but it takes time to get the door.

Matiullah A.

1/5

⭐️ 1 Star Review
This is the worst place for truck drivers to get loaded. I checked in at 1:13 p.m., and now it’s 4:30 p.m. and I’m still not loaded. I called once and they told me, “You’re next.” An hour later I called again to ask why I still hadn’t been called, and this time they said there were five drivers ahead of me. Very unprofessional and misleading. They waste drivers’ time and don’t respect appointments. Really bad experience.

Goldy C.

1/5

Hello drivers
It Took 3 hours to load
Please be prepared if you coming for pick up
No restroom either

Ashwinderjit S.

3/5

Staff is good loading on time but the restroom for driver is very dirty . Its 2nd time, When i was came first time i did complate regarding this. But i think they had no effect.

EZ L.

1/5

I’m on flat bad! Check in 3:00 pm now 5 and I still don’t get any idea do they going to load me to day or not still sitting in line! They don’t even know where my load.

Mani

5/5

Great place to get loaded come on your appointment time .sometime they will load you early I usually call them from the Truckstop .and get loaded in a hour park on the street to check in the loaders quick to work will load you fast .the only time you probably gotta wait if your trailer isn’t here from Mexico .

Javier R.

1/5

Came friday to get loaded. They said they couldnt because they needed an email to confirm from their “dispatch” now im back monday after i got paid for layover and came it at 9 am and there has been NO MOVEMENT at all. Ive tried calling back and no one answers the phone. Everyone working here is clueless. The employees here milk that hourly pay while we get paid only when the wheels move. How are they even in business

Mark W.

1/5

Check in is a pain in the a...ive had to wait over 8 hrs once with an appointment. Pick up here many times never had them keep an appointment time