Excel Pain and Spine - Wauchula, Florida

Pedro M. (.

As a new patient, my first visit left a lot to be desired. I arrived prepared, MRI disc in hand, but felt like just another checkbox on an endless list of forms and processes. After lengthy questionnaires, I was met with the all-too-familiar “go here, go there, we’ll be right with you” routine.

When I finally saw a PA, it felt more like a sales pitch than a genuine consultation—almost as though I needed to convince them my condition deserved real attention. The “triage” was painfully impersonal, like a fill-in-the-blank script that could have been handled in an email. My MRI? Pointless, since they “didn’t have the equipment” to read it—read: no radiologist on staff.

In the end, I walked out with no treatment plan, no genuine understanding, and an appointment in two weeks. It’s clear they have a rigid approach: when all you have is a hammer, everything looks like a nail. For a pain clinic, empathy and flexibility seem sorely lacking.

Update: received a very unprofessional phone call from the doctor, after this review went up. (2hr after the appointment)

He called stating he heard I had some “questions,” then used that time to clear up my expectations of being pain free and how my understanding about living life in chronic pain is flawed. I’ve never been reprimanded by a doctor, I’ve never met, over the phone, for such a thing. He casually offered me two things… my right to go to another clinic, knowing the complications involved with the VA Community Care referral system or I could just keep my follow up as scheduled, if I want.

So…. Expect any and all frustrations to be held against you, here. Or have your case management being used as a tool of control instead of continuity.

Belinda G.

I unfortunately had a car accident. The first appointment Dr. Reeves said he was gonna help me through this process. Everyone has been extremely helpful and friendly. It's been almost 2 years now and this has been a long process and I have no regrets on choosing Dr. Reeves.. I actually saw him yesterday in the Wauchula office and of course the whole staff is just so nice. I have a trust level with my Doctor, from the beginning of this treatment process. Several offices to choose from to see Excel Pain and Spine.. It's not fun at all, but the relieve of pain has gotten me this far. Thanks Dr. Reeves..Belinda.

Alicia R.

I'm a new patient but I really likes the treatment they've had with me. Stella worries that everything is in order with the insurance and with appointments. I really appreciate her cordiality and kindness.

Thomas K.

Dr Patel’s office made the transition of moving to a new area and finding a pain management provider as smooth and accommodating as anyone could want. Thank you for the kind reception given to me. I might add that EVERYONE that works at EXCELfrom the office personnel to the Nurse Practitioners are kind and compassionate as well. Thank You ALL!

Michael R.

Received a steroid epidural Thursday Oct 17. In excruciating leg pain Saturday and Sunday which I was unable to control. In ER Monday for the same pain, they are unable to administer, or prescribe pain meds because of pain management through Excel Pain and Spine, that I would have to contact them for further treatment. I contacted Tuesday am and was told that I could not be seen by a Dr for 2 weeks on my next scheduled appointment, nothing available even on an emergency basis. Completely unprofessional to leave a patient in this condition. My association with them has been terminated, and will seek treatment elsewhere. And good luck getting through their call center.

Stephanie ?. H.

This office is very nice, understanding from the receptionist desk ,to nurse practioners, doctors. They make you feel like a family member. Thank you for seeing me and picking up from my Retired Doctor of almost 4 years.

Valerie F.

I am so grateful for Dr.Lassar, and all the staff at EXCEL. Kindness, patience, and professionalism, are the foundation of their success. I have never been treated better than these wonderful people. I trust them completely with my health and well-being. Thank you all for everything, you are truly the best.

JACLYN W.

I am always treated so nice. My injury requires Debreading . Which I dread by the way, but hopefully you guys can do it with no pain because I have enough of pain but thank you for asking how I'm doing. .