Fresh Roots Family Counseling - Rogers, Arkansas

Steve Ferrell

A good marriage counselor should remain neutral and avoid taking sides in couples therapy. This helps clients identify their true thoughts, feelings and provides clarity and healing. The counselor should be there to guide the couple and make sure there is a safe place for both.
This was absolutely not my experience here.
The counselor was extremely confrontational with me right from the start. Never once did I feel like it was a safe place.
If you are looking to save your marriage, I suggest you look elsewhere. If you are looking to expedite the divorce and cause even further hard feelings in your relationship,,,, this is the place.
Secrets and setups = Julie Moore

Hannah Culp

Katie has been nothing short of amazing to our family. Highly, highly recommend for any situation.

Shannon Banks

Do not recommend Julie Moore. I did not find her to be a safe or secure place to share my experiences.

Katinka van der Merwe

This review specifically addresses Mr. Todd Reiff. He was court appointed as my step son’s counselor for years. Unfortunately, after being placed in this incredibly powerful position, he was more interested in bonding with his mother than looking out for our son. Despite the fact that she had a long criminal history, and continues to do so until this day, he failed to believe us or our child. She was complicit in kidnapping her daughter by another ex (she did not have custody of her) for a year, and ruining any chance she had of a college career and athletic scholarship. She finally managed to have herself incarcerated, and we obtained custody, though through no help of this arrogant man who refused to face the truth, and refused to be an advocate for our son. She has not had contact with him for years. He is now thriving as an athlete, and a straight A honor roll student. We were able to offer him the stability that she would not. He since has had counseling with a wonderful counselor that cannot understand how so many red flags could have been missed by another professional. I shudder when I think how many other children may have had their lives ruined by this man. Regretfully, those placed in supreme positions of power, especially over children, are often the last ones that should be. Mr. Reiff is such a man.

Cynthia Limon

I've seen Dr. Mondt for almost 2 months now for solo therapy, and my experience has been nothing like the previous reviews. I have not been judged once and she has always been supportive, helpful, and kind. Religion was only brought up with my permission and she's always allowed me to be open and honest about my views. I was nervous at first because of the other reviews but I found that my experience with her has been great. She's helping me turn my life around.

Dan Adrian

I can't get the therapist Ms. Erica to work with me. She refused to perform therapy with my daughter and I when I was out of state. She only speaks in generalizations, so I can't get her to tell me anything about my daughter. At this point, I'm done with Fresh Roots. If you have a choice, choose elsewhere.

Aly Alvarado

(Edited few months later to add last paragraph) I felt that our counselor was very unfair. Dr Priscilla. Just like a previous review on here, I’m not sure if this is a good place to receive marriage counseling. I went into our appointment not expecting to talk negatively of each other, but instead see how we can work on ourselves to become better. Which is why right away I explained how my own actions have contributed to why we ended up in counseling. I explained how I needed to be better. Dr Priscilla then allowed my to vent about me right after and the rest of the time. Some things were half truths as well. When I tried explaining my side (I didn’t want to trash talk my husband so I only explained more when things were brought up) she cut me off repeatedly and did not let me talk. My husband also noticed this. At some points I was even vulnerable and talked about my depression and suicidal thoughts. No response or care. It seemed like she didn’t want to hear my side once she made her judgment on me. I left the appointment very traumatized because I put my trust in this counselor. To make it worse, we didn’t even go over the bad things my husband did to me. So I felt unheard. We are seeing a different counselor somewhere else who is incredible. And what’s funny is once he took the time to hear both of us, things switched and he understood me!! Crazy how that works.

And if you stayed until the end, I was actually being emotionally and mentally abused by my husband. My eyes were opened to this fact when I reached out to someone else for help. I went through this all while caring for our baby who has high needs (and sleep and eating disorder). For at least 11 months straight I was pulling all nighters or getting 2-3hours of sleep. Not exaggerating. I had to stay in what my husband and I referred to as “my dark room” because it was my prison. For hours a day on and off I would help my daughter in the dark room. I couldn’t move, or breath heavily due to her sensory issues. The combination of mistreatment from my husband and caring for my daughter’s high needs without support caused me to have a breakdown. Once I told Priscilla straight up in the beginning that I said the “f” word for the first time to my husband as a reaction to his behavior, she saw me as evil because of her strict religious beliefs (even though I’m a Mormon and have always been super nice and obedient). She didn’t hear me out the rest of the time, on top of my husband bashing me, and overlooked signs of abuse. She focused so much on the reaction instead of the source, or should I say “root.”

Kelsey Lewis

Todd Rieff is a terrible counselor. Not only did he meddle in my relationship giving bad advice, he did so when I was not part of the conversation or without ever getting my side of the story. Furthermore, my boyfriend came back from an appointment bragging that his counselor agreed lying to me (but telling all his female coworkers) and planning a vasectomy behind my back was the right thing to do. When he came to me happy because his counselor agreed I was obviously devastated. In turn we had a fight which ultimately led to my boyfriend making justifications for cheating on me with the female neighbor. Todd has never once asked me about the relationship but further gives relationship advice that is damaging to women and their self esteem. I have tried to work through all of this because we have a child in common. While this is my boyfriends fault and responsibility I am absolutely horrified a “professional” goes this far. He had stopped counseling with Todd after it further hurt our relationship.

He only resumed this week because of his court custody case and his attorney telling him to do so. This time my boyfriend decided to discuss all the cheating and hurtful things when I didn’t support seeing this counselor and feel betrayed that someone would choose to seek a therapist who has driven home bad habits such as lying. This time my boyfriend comes home speaking down condescendingly to me that his counselor agrees with him that I’m the narcissist and gaslighting. When in fact this counselor has never met or even spoken to me! Abusers don’t tell what they do to get the reaction out of you, but are quick to call you “crazy”.
Maybe Todd should know the drunk person who has a track record of abuse with women that he is dealing with before he gives advice!

Let me end with saying, I did reach out to the facility before resorting to a bad review. To be treated as though you are “crazy” for calling out the fact this mental health facility (as previously stated by others) created worse relationships.
I will say, when we previously sought counseling through our church. The counselor started with the fact he doesn’t like to do relationship counseling with only one side present because it becomes one sided. I really respect that. If it’s individual counseling that’s much different than a counselor giving relationship advice! Also, every bit of good advice we were given through the church about stonewalling, boundaries, and communication building blocks, Todd counteracted and they are now non existent. Todd thinks blocking and stonewalling your partner is healthy behavior unless on the man’s terms. If that doesn’t scream narcissism I don’t know what does.