Harmony Bay Therapists & Psychiatrists Princeton - Princeton, New Jersey

Elise A.

I absolutely love my therapist and psychiatrist NP! They have been absolutely helpful. Unfortunately Harmony Bay as a business needs improvement. It’s very hard to connect to someone to talk to (unless you are calling to start and inquiring about them, then you get immediately called back!).They need a better system of calling in and connecting to a live person, instead of promising to call back automatically but that rarely happens. If they put money into their infrastructure it would be awesome. I love my therapist so I’ll stay with them. If you’re in the system with no problems or need to talk to someone there you get email & text updates on your appts and this works. They just need a good customer service to get a higher rating.

Noah

90% of all the positive reviews are very clearly written by either their own staff, AI, or people who are likely connected to the place. All other reviews clearly mention long appointment wait times, cancellations without heads-up, poor medication management, unprofessionalism, and a terrible infrastructure/intake process. Steer clear folks.

Jessica C.

The therapy services are great, I would give them 5 stars but their medication management needs major improvement. The representatives will only state that there is a 72 hr turn and will no provide further assistance. For an antidepressant medication that dosage has not changed for 6-9 months and only needing needing a 90 day supply vs 30 day. I called in after trying to pick up my medication from the pharmacy and finding out I needed a 90 day supply. The next day I called to follow up and the representative told me it was my responsibility to call in sooner as all request can take up to 72 hours. I had requested the refill a week prior and called the day I found out a 90 day supply was needed. I could not be aware of this prior. I advised I was ran out of medication and asked if there was anyone else I could speak to and was advised there was no one available and was only offered a "grievance form".

M L.

I would avoid this place if possible. Messy appointments scheduling from operator to therapist, Brandon Freeman, not showing up even after waiting in the room for 24 mins. This is absolutely unprofessional. It shouldn't be that hard to navigate the healthcare system in NJ.

Diamond L.

RECENT EDIT 12/4/2024 - I'm back on track with therapy and medication management, felt bad I didn't do this sooner so here we are. I'm a first time therapy person, to be honest, if my insurance didn't cover like 95% percent I wouldn't financially be able to get help. I saw in the past others saying the IOP program was too intense. However, as a business professional myself, I too thought the time committment for IOP was impossible. Up until I just tried it and the more I tried it, the more I felt at home. So if you need to do group therapy first, i'm telling you its like the best summer camp you would ever experience lol...seriously I just hope harmony has those same people who where there for me to the point you felt like you were the only one, it's that type of love they give to us all. Good luck to all who wants to be better.

10/2024 - Received a call from J. yesterday - I was heard, he was amazing at just listening to me, and validating me, and educating me about the company and their policies. So moving the rating to a 2 because things are still TBD on my relationship with Harmony Bay - I have a grievance, it was heard and I realize there is still some accountability on my part and because of that do not use the 2 as any indication of patient care, will be writing a detailed review once things are back on track and I am happy with service and ultimately continued service with Harmony, but we shall see in time -

Previous post - One for now - sleeping on my detailed review a bit more as I imagined writing a completely different review a few days ago than what is racing through my mind now and I have way too much respect for the people that got to know me here, so don’t want to trash their employer just yet or maybe not at all, again, sleeping on my review

Winifred B.

Was interested in starting therapy here but I was asked to do another intake appointment which cost $150 last time. I was told that intake evaluation needs to be redone now because it's been 6.5 months instead of 6 months even though absolutely nothing has changed in my life. I'm a 4th year medical student. I know for a fact that intake evaluation could fully be done on paper, especially as a returning patient for whom nothing has changed. It's giving money hungry -- Essentially they asked me to pay $300 for absolutely nothing. Meanwhile I went to another psychiatrist who diagnosed and prescribed on my very first visit. Finding another therapist as well. Fully recommend avoiding this place and look elsewhere.

Alexis M.

An absolute scam! Therapists are late for appointments and have jammed schedules, so they cannot accommodate patients for those issues. The billing process is also quite ridged for patients who are coming out of other higher care programs. Rescheduling due to personal issues or technical difficulties are definitely not excused. I’ve never paid more for absolutely nothing in my lifetime. Please consider more direct therapy rather than larger mental health groups like this. Very sterile and not designed for your health.

Ava S.

I should have listened to previous reviewer (Zachi) this was a ridiculously unprofessional experience - do not waste your time and go to another practice.

They require you to do an intake before you meet with the person YOU are interested in which already is a burden on you as the patient of added time, then like many places require a 24 hour cancellation policy or there is a charge and then THEY cancelled on me at the exact time of the appointment with NO prior notice, no alternate intake person provided which is a total lack of respect of the patients time.

To create unnecessary hurdles for patients to reach out to get care which is already a difficult process and to ask the patient to respect YOUR time when you dont respect ours says plenty about what this practice is all about. Go elsewhere.