Instic Health - Inverness, Florida

Brittnee S.

If I could give zero stars I would. This place is awful. I went the first month and told them I had low blood pressure and had to be careful with certain meds. They prescribed me a medicine that lowered it to the point I was blacking out. I attempted to reach out and was told they’d reach back out to me. A week later, I found out she was fired. I meet the new doc and she prescribed me a different med but it was giving me insomnia. I asked if we could lower it. She told me to cut it in half. I proceeded to call back saying I can’t because it’s a capsule. I kept calling and calling being told they would call in a new prescription. NOTHING! We go there to get help and they DO NOT help. Stay far, far away from this place for your mental health and wellbeing.

Robert L.

I became a patient in December of 2023. My nurse practitioner, Tammie Leydig, has been very helpful and informative guiding me through a medication change and thanks to her, I'm doing very well. I feel very comfortable under her care.

Regina S.

This is the best mental health practice I have been to in many many years. My first experience was with Tammi and she made me feel so comfortable when I called to set up my first appointment. It was like I was chatting with a friend. Next I had my appointment and I could tell Dr Vernon was not only listening to me but she was also hearing me and that's a big deal!! I'm so glad I found them!!

Liz W.

When I scheduled my appointment, they told me they would call me back after I filled out paperwork. A week passed without a call and I had to be the one to call back for an appointment. They told me I would have to wait at least 6 weeks for the next availability. Once the appointment time came, I received a voicemail stating to be there at my appointment time. I arrived 10 minutes early and wasn’t even greeted by the two people behind the desk. When I said hello, the guy, Erik, behind the desk was short and didn’t greet me, only asked for my name and before I even finished, he rudely interrupted me and said “we need to reschedule you.” Even after insisting the voicemail said to be there at my appointment time, he continued to interrupt me and cut me off mid sentence. I went to play the voicemail as proof insisting that I could fill out paperwork afterwards, but he rudely told me “there’s no need to be testy.” I responded with “please don’t be rude to me. I’m only trying to make this work and haven’t been on my psych meds in over 8 months and desperately need them” he said “am I raising my voice? No. So I’m not being rude.” Which I then responded with, “you don’t need to raise your voice to be rude.”
He was condescending and gave me an appointment for a month and a half later. My husband called 30 minutes after I left the office to schedule an appointment just to see, and was given an earlier appointment time. I was discriminated against and I will never EVER recommend them to anyone. GO TO OCALA PEOPLE! Balanced well-being have me an appointment within a week and literally saved my life. Instic is careless, thoughtless, and all around a bad environment. Not at all designed for people on the brink of mental health.

kryssa L.

Wish I could give zero stars honestly. Scheduled an appointment with a PSYCH MD and got to see a nurse practitioner instead. She was extremely rude and it was not worth the money considering I’m currently without insurance. When I went for my second appointment I called and said I might be five minutes late, I was exactly 2 minutes late and the desk said I had to reschedule she had already taken the next client who had the appointment time after mine but showed up an hour early. Very unprofessional. Changed my medication for no reason, which only made me struggle till I found a qualified ACTUAL therapist.

Claudia M.

I Valarie Lockard, would like to share a wonderful expericenc I had yesterday with Tammi. I spoke with her to see if she could assist me in getting into tratment with a new provider/doctor, Dr. Patel whom I treated with while in hospital last week for the first time. He has never been my treating doctor before. I really like his professionalism and the way he worked with me on my case. However, when discharged from the hospital I was given a follow up appointment with a staff member PA insteaad of Dr Patel for month of August. The change I was requesting took most of the day speaking back and forth with Tammi who was so very patient, kind and respectable to me on each call. Finally the end result was that I had a new appointment date and time with Dr. Patel that was moved up from September to August. I just wanted to give a wonderful review to Tammi for he help and let her know how much she was appricated.

J S.

I had one appointment with Tammy. I called to confirm my follow up appointment, and the new receptionist closed my account and told me that I moved out of state. If your mental health is your priority, this is not the office for you.

Elena B.

A Glorified PYXIS

Dr. Patel, I had hoped for a conversation rather than the one page dismissal letter your staff has sent to our home.
IMHO, reaching back to patient when concerns about substandard psychiatric care, patient right violations would be responsible thing to do

Per 381.026 Florida Patient’s Bill of Rights and Responsibilities “A patient has the right to a prompt and reasonable response to a question or request. A health care facility shall respond in a reasonable manner to the request of a patient’s health care provider for medical services to the patient. The health care facility shall also respond in a reasonable manner to the patient’s request for other services customarily rendered by the health care facility to the extent such services do not require the approval of the patient’s health care provider or are not inconsistent with the patient’s treatment.”

As it should be known to all mental health care providers, continuity of medication for psychiatric patients is paramount. In this case, the PMHNP working under your direct supervision demonstrated lack of critical judgement because your PMHNP:

(1) Failed to inform the patient that the prescribed medication was ron back order due to a national level shortage

(2) Failed to respond in a timely manner on four separate occasions when informed that patient was not able to obtain the prescribed medication

(3) Ignored patient’s request for medication refill dose and pharmacy change despite two in-person visits to your facility , triggered by lack of response to phone calls from both the pharmacy and the patient informing her that the prescribed psychiatrist medication was not available as per script (needed change of dosage from one 20 mg tablet BID to two 10 mg tablets BID

(4) Ignored pharmacy notification of script being canceled due to back order

(5) Did not send any other electronic script to a local pharmacy when script was cancelled

(6) Demonstrated poor bedside manner and lack of concern for the patient’s health

(7) Compelled patient to monthly appointments despite the fact that they were not necessary as the medication dose was not being adjusted

(8) Ordered multiple UAs despite no proof of medication abuse

Furthermore, your front desk staff offered unsolicited and unqualified medical advice, was not wearing an identification badge, and failed to ask for contact information when I inquire how can I file a complaint against the direct health care provider.

When I informed your front staff that I intend to file a complaint with AHCA, he asked: “Are you threatening to complain to AHCA?” To which I answered that I am not threatening to filing a complaint, I am promising to file a complaint.

As the PCM, it is your responsibility to ensure that your staff is competent, compassionate, responsive, responsible, knowledgeable and respectful.

I am well aware of the standards for psychiatric medical care as my mother life long profession was PMHNP and also based on my own experiences working as a medic in multiple medical (including psychiatric) settings during my military career.

It is rather sad that your staff functions as a PYXIS, and are not even attempting to demonstrate commitment to the well being of their patient who is “of their meds”.

I have gathered and submitted all documentation for the AHCA complaint. I wish you saw the value in teaching back to your client rather than settling for the one sided story of your staff.

I sincerely hope that you reassess your team’s strength and weaknesses and reflect on the notion of asset vs. reliability.

While the psychiatrist care offered at this location is not the worst I have witnessed (hence the two stars review) but it is definitely substandard. The poor quality I witnessed it is readily apparent and I hope that you will consider exchanging the laissez-fairer management approach for a more involved one that uses best recommended practices a standard of care.

Also, please use paper scripts during meditation shortages:. Thank you.