Ironwood Counseling and Psychological Services

So six years after leaving this place, I decided to share my story. A couple things to keep in mind while reading this: 1) I have since found another therapist and learned to trust in (good) mental healthcare providers again (a good session actually inspired me to write this), and 2) I am not writing this out of anger or pain, but a desire to prevent further suffering, as I can see based on these reviews/responses that things haven’t really changed. I am also building my own career in mental health, and this experience did end up serving as somewhat of an inspiration for me to help build and be part of a better system. I do also think this is the “final piece” to me healing from this. This is something I have held onto for a long time, as I had been a client here for nearly seven years when this occurred, so it was extremely shocking. It is going to be long, so please bear with me and read the pictures I am attaching (way over character limit). In summary: this office sent my bank account into the red with the auto-withdrawal of their late cancellation fee and left me with negative money for days. It was the second, MAYBE third time I had cancelled within 24 business hours in SEVEN YEARS of being a client here (the last four of which I was being seen on a near bi-weekly basis and cancelled once). Every time I had to do so, including this one, the circumstances were entirely out of my control. I wasn’t expecting any “special treatment” outside of basic compassion and understanding from my longtime mental healthcare provider’s office. The way Tiffany, Heidi, and the therapist I was seeing at the time (who appears to no longer be with the practice) treated me when I spoke to them about this absolutely shattered me and sent me spiraling into a mental health crisis. EDIT NOTE: I decided to cross-post this to Yelp and fixed some typos, edited one or two places for clarity, and made things a bit more readable, so I have reuploaded the more polished version of my review here. It's also a bit more generalizable beyond Google Reviews, just in case I think of anywhere else I'd like to share it; as such, I did remove references to other reviews, but Linda Wilson's, posted five months prior to mine, is very relevant, as is ICPS's response.

NEGATIVE STARS Take these reviews seriously I wish I did! They make you sign a 24 hour cancel policy, DON'T DO IT!!! I have yet to meet the person that can predict being sick, in fact I got cancelled on TWO appointments in a row since they were sick and took time off work and was not able to just take money from their checking account for my time off. I made my appointment the week of so not that they were so booked up that I really took time away from so many people wanting to get in. I would have gladly had my husband drive me to the appointment and laid on the couch and used their facilities had I known I would not be able to call out sick like them. They took $150 from my checking account for not getting their office sick. I had only been seen ONE time before being cancelled on two times from their illness, as a new patient, this is very bad business and provides another bad taste in my mouth for counseling, reaching out was not easy, so thanks and I don't care what your reply is, save it.

Scheduled as a new patient, had unfortunately missed the appointment. (Life happens why else would I need counseling). Was told they won’t reschedule me, I understand the inconvenience and I would also understand needing to collect a deposit or something, but strictly not scheduling someone due to a missed appointment shows they are not very genuine people that can understand and provide compassion. Terrible for your business reputation.

I went to Ironwood Counseling as a student and a client. Both experiences were great! The staff is kind, the office has a calming presence, and I had a great counselor who really helped me with some things I was struggling with. I would/will go back again in a heartbeat if I ever need counseling again!

I love Ironwood counseling! Dr. Dinehart is amazing and helped me to resolve my mental health issues, and the office is super welcoming and professional. Front desk ladies are friendly and on top of things like scheduling and insurance. I couldn’t recommend it enough!

Me and my two teenage daughters have been going to Ironwood for almost 3 years now, and having a history of counselors, I am delighted to acknowledge that Ironwood is the best I have ever gone too. Their staff are so sweet, caring, and courteous. I see Dr. Dinehart once a week for over a year now, and he is as professional as they come. He is considerate, emotionally intelligent and mentally challenging. He has helped me grow so much and quite honestly has been my rock these past 2 years. He is pretty amazing. My older teenager sees, Mr. Klinkner for the last 2 years, and he is absolutely amazing. These men are so honest and caring and loyal to their patients, they treat us as family. I took my younger teenage daughter to see Amanda Overstreet last month and I was horrified with Amanda even during the first interview. She put thoughts into my already influential girl and began immediately dividing my family. We never made a second appointment. My daughter currently sees Tracey Palmer now for the last month and I am already seeing positive results. I personally can't say enough good about this counseling office. They treat their patients with respect, loyalty, and kindness. I'd recommend them to anyone.

Rude front desk. They have signs everywhere that we should wear a mask, however the front desk lady (blonde, almost white hair) was not wearing one during the whole time I was waiting, so I believe the rules don`t apply to her. She did not greet patients and was not friendly AT ALL! Upon entering the room with the therapist, I was informed that she didn't require mask in the room and removed hers right away. The room was small. I am not going back there. Updating my review: On 10/12, the office manager, Heidi, called me to address this Google review. She apologized for what happened and she said that this issue was going to be addressed because they take this matter seriously. I explained that a place that people are going to treat mental health issues should not produce more anxiety. She agreed with that. She was friendly over the phone and asked me to walk through of what happened. And again, she informed that the issue was going to be addressed with the parties involved.

extremely rude when my mom and i asked if they were taking new patients. i had been referred there by my psychiatrist, and although i understand some facilities might just not be able to accept new patients at this time, the representative was short, snappy, and sounded annoyed almost as if we were this big inconvenience. the way they talked down to us and the tone of voice was so overwhelming for me, that once off the phone i experienced a mild anxiety attack. that might sound dramatic, but it’s taken a while for me to work up the nerve to even call somewhere, and of course the first one we contact made me regret ever calling in the first place. i should never feel that way after ending a call with a counseling center, it should be a warm and welcoming environment. i sent an email about our experience and have yet to receive a response.