Orlando Orthopaedic Center - Lake Mary - Lake Mary, Florida

Cindi M.

My husband had his first appt today. First, it was easy to schedule an appt. The staff was very efficient, courteous, and very helpful. Dr. Jewett was very thorough and provided the right treatment for his shoulder. Very happy with the entire experience, will definitely recommend to others!

Michael F.

Top notch from check in to the end of the appt. The staff made everything very easy, were on time, and took the time to explain everything and answer questions. I have to especially mention the x-ray tech (I'm terrible remembering names, sorry). I was getting x-rays done on a painful knee situation and he used some techniques that made it a lot more comfortable than the x-rays I had done at another facility a few weeks ago. He really watched out for me while getting the images he needed to get.
I'm very thankful for that whole team.

Allyson V.

The doc sent me home telling me I had a torn muscle…didn’t bother to order an MRI. 8 weeks later I went to another ortho who confirmed I had a ruptured Achilles. I was walking for two months with a ruptured Achilles now I may need surgery. 🙁

Edit: i in fact needed surgery and I’m currently in recovery. Very disappointed as more damage was caused due to negligence.

jonsay241

Came here for my teen daughter for back pain. Liked they did x-ray right there. Hopefully my daughter will get relief. Friendly doctor and front desk staff.

Bill K.

I essentially told him I was in a lot of pain. I was struggling to do daily life.

He seemed in a hurry. Just going through the motions, barely looking in the eye to tell me about my spinal issues. Once he deemed I wasn’t a candidate for surgery, I guess that was it. They couldn’t even give me a name for a referral for pain management. Go look somebody up in your system he said. He didn’t talk to me about prescriptions or what I could tolerate, but after I posted a poor review suddenly two prescriptions showed up in my portal. Of course, one was a muscle relaxer, which I can’t take, and the other was just a strong NSAID (basically ibruprofen).

It was a huge waste of my time.

Mary M.

This could have been a 5 star review if not for the receptionist I had. There might be other receptionists who are great, but mine wasn’t. She was condescending and evidently does not want any clients to ask any appropriate questions (such as “is there a patient portal?”)

Other than that, it was good. Dr Wiernik seemed a little rushed but he was very pleasant and knowledgeable. The x-ray tech was nice and efficient.

Heidi H.

UPDATE - Spoke to the Cathy (Branch Manager), who advised she had a training/coaching session with the receptionist on how to better answer insurance questions. Cathy was very professional and acknowledged where the receptionist had fallen short. I appreciate her investing the time in her employees so that other patients don't have to experience the same billing shock. Besides that, my husband had a good sessions with the physical therapist(s), and said he would go back to this location in the future.

My husband had physical therapy here for about 6 weeks. The sessions were fine, and the team was friendly. My main complaint is that the front desk receptionist needs to be trained on how to handle insurance information and questions. When the first of the year came around, I showed her our insurance, and specifically asked her what the charges were going to be for these visits going forward since we hadn't hit our deductible yet. She "looked it up" and told us the fee per visit would be $65, I clarified asking if that was the only charge we would have, and she told us "yes". A few months later we received a bill in the mail for all visits because $65 was not the true amount, it was only partial. I called billing twice, and they just kept stating that the $65 is the initial charge before they send to insurance, which then gets processed and determined what the real charge is. If that was all explained in the beginning, we would have committed to fewer sessions knowing that the visits were going to be more expensive. I don't think the receptionist deliberately lied to us, but the employee clearly needs some additional training to properly give patients accurate information.

Roberto J.

Bryan L Reuss MD lacks customer service skills. He was rude and rushed out the office. My first impression of him was that he didn’t care about my time. The second encounter was worse than the first one. He pressed my knee with his fingers and was very rude. He needs to take a class on how to treat people. One should feel comfortable with their doctor and he made me feel like he didn’t care about me getting better. He also diagnosed me with a fractured knee and a partially torn tendon. I received a second opinion and they told me that all I have is a bruised knee. I spent thousands of dollars in care. If he would of diagnosed me correctly the first time, then I would of not have written this review.