Small Victories Wellness Services - Middletown, Connecticut

Lily Shapiro

I've been a patient at Small Victories for almost two years. I have nothing but good things to say about Small Victories. They have multiple ways for me to schedule or cancel appointments which is super important for me- I can text, use the portal, whatever is most accessible. I'm able to text admin with any questions about billing forms, etc. and always get a response in 24 hours-this way I can contact them while I'm at work and not need to take time away. They've never been rude or snarky, which are experiences I've had with other providers. They're always on top of things. I love my therapist and just generally honestly think it's a great practice. Leaving this review because I saw the other reviews and wanted to let others know it's definitely a practice to consider. And I loved the intake. With other practices I've talked to a secretary with little to no mental health training, Small Victories you talk to a mental health professional which is really important when you don't fully know what you need/are looking for!

Gabby

Very caring, attentive and responsive staff. They make the process of beginning therapy not only easy but welcoming. Couldn’t recommend Small Victories enough for a place to receive excellent care.

Daniel Pesino

Therapist dropped a family member after three years of trauma therapy with no explanation, offered no replacement therapist, and provided no plan to debrief or advice on how to move forward. This is a very cold and callous practice that does not care about the well being of their very vulnerable patients. Pretty terrible way to treat people who are going through major issues in their lives. Would absolutely NOT recommend under any circumstances. A quick Google search will show plenty of other local, compassionate, and competent healthcare professionals that are more well-equipped to help those who are suffering.

Erica Villaparedes

I love Small Victories. I have been seeing my therapist for about 2 years now through Small Victories. She is always there for me through high and low times in my life. My biggest fear starting therapy was that I was going to be judged. She has never once shown me an ounce of judgement. She ALWAYS meets me where I am at and challenges me to think about issues though new lenses. She has really helped me become vulnerable and improve my quality of life. Plus, she is always very accommodating with her schedule since I can't always meet at the same time each week.

Bailey Shaw

I ended up in the hospital the morning of my session and told them ahead of time that I wouldn't make it because I was sick and would reschedule. They told me it was no problem and I could reschedule, mentioning nothing about the $75 fee. A few days later, I was feeling better so I rescheduled my appointment. They still charged me the $75 since I had to cancel within 24 hours of my appoint because I was in the hospital. I asked if this would be an exception to their rule due to the circumstances and they said no. For a company in the health & wellness realm, they really don't seem to care much about your health. The BBB will love to hear this one.

Jaida Burke

I called into Small Victories seeking to start my therapy journey. At the time I called, they had no openings. Despite having no openings at the time, the person I spoke with took time out of her day to get me connected with a therapist who focused on things I was trying to improve in my everyday life. The person I spoke with was selfless, caring and really took the time to listen to my faults. This small act of kindness has completely changed my life and I wouldn’t be where I am today. In life, we must always remember to celebrate the small victories! ✨

John Kennedy

My therapist, Jessica, cancelled our second appointment ever and offered reschedule days and times that did not work for me via email. So I replied via email suggesting dates and times that did work for me....

No response to that email, still. After 9 days. I can't even get a response email? Very unprofessional. Guess I'm too sick to be helped.

Also, I agree with the other reviewers that the 5 star ratings seem suspicious. There are a bunch that don't even have a comment.

Devonna Dunlap

As someone who has been in therapy on and off basically my entire life, Small Victories has been the BEST therapy experience I’ve ever had!

Some highlights:
- Need a consult? You can go on the website, look at a calendar, pick a date, and request it. It’s none of the calling over and over again just to be disappointed there’s no one that can see you.
- ALL of the intake forms are online. They’re easy to understand and can be completely quickly. If the team needs something from you, they follow up.
- This is the only practice I’ve been to with ZERO scheduling mishaps. My appointments generally start on time and if for some reason we start a little late, we run a little late. No one is rushing me out. ⭐️⭐️⭐️⭐️⭐️
- Did I mention scheduling isn’t an issue? (Yes I did but I want to emphasize it again ?). I get my reminder text and know exactly where to find my appointment link.
- Need to change a payment method? You can do that yourself too No back and forth, no extra nonsense.
- I also have great sessions. Diana is amazing. She challenges and supports me in ways I really needed. ?

Basically, Small Victories Wellness offers the efficiencies and systems that make other practices dreadful. I cannot state enough how big of a difference these things make in my therapy experience. Highly recommend.