Spine & Sport Physical Therapy- Palm Desert - Palm Desert, California

James Lewis

I had an eval via video at Indio location and next avail appt was in PD... as only 7 visits were approved the evaluator agreed I needed to focus on two areas: walking hands-free (without walker) and electrical muscle stimulation for foot-drop.

At Palm Desert location I was directed to the bicycle - I stated I have a machine at home. I asked if he had read the approved evaluation. He said yes... then why was he not directing me to treadmill?

I was then directed to a crusty exercise table (open cracks exposing foam). He said do these exercises (that I do at home) and he'd go talk with the therapist about the stimulation.

I did the reps and was sitting up for about 10 min.
I then wheeled over to front desk and the guy was talking with two other guys.

I ask what's going on... no answer.
I explained that while I only have 7 visits that I need to focus on the approved areas. No answer.
I tell them to discharge me - I'll find another PT.

Equipment is dirty, undisinfected from previous use, unrepaired condition, and staff is unresponsive... are they all licensed?

PS . Went to Eisenhower Orthopedic at Argyros La Quinta. Awesome techs! Followed my needed therapy.

Corey Dickinson

I had a very unusual and concerning experience with Spine & Sport. On 11/21, I went to their Mission Hills location and went through an extensive new patient evaluation with Cassadie. I then scheduled appointments at the Palm Desert location. I met with a young and awkward physical therapist. Let’s call him “AA.” I was thoroughly unimpressed with AA. He was shy and did not possess adequate people skills to aid in my physical therapy. He would give me exercises, then wander off and stand away from me or do his own exercises. I was expecting someone to actually work with me, as has been my experience with other physical therapists.

I contacted Cassadie who did my initial evaluation at the Mission Hills location. She suggested I come back to their location and work with Nathan. I contacted Scheduling and asked them to cancel all of my future appointments with AA. When they asked why, I told them about my experience with AA and informed them that I will be scheduling appointments with a different physical therapist at the Mission Hills location. Later that week I went online to request appointments with Nathan. The system would not let me request appointments, so I called Scheduling again. Scheduling informed me that since I cancelled all of my appointments with AA they “discharged” me and I will need to come in for another evaluation at Mission Hills. I explained that I had a thorough evaluation at Mission Hills just two weeks ago. They said there is nothing they could do. I contacted Cassadie at Mission Hills who did my evaluation two weeks ago and explained all of this to her. She said the only way I could schedule an appointment was to come in for another initial evaluation. I would need to come in, go through the exact same evaluation I did two weeks ago, and pay $190 for the redundant evaluation.

Spine & Sport’s mission statement reads, “Spine & Sport Physical Therapy empowers people to unlock their human performance potential. Our team of expert physical therapists uses a multidisciplinary approach to help you return to action after an injury or surgery, manage pain and improve chronic conditions. Together, we make healthy happen.”

It does not look like anyone who works at Spine & Sport has read this mission statement. This has been an all-around disappointing experience.

Brianna Wheeler (Bri)

was referred by my PCP to this office. initially set up an appointment, only to be called the day before my appointment and told that the authorization wasn’t “filled out properly” and they’d need to reschedule to accommodate time to fix things on their end. was then called back a few days later, rescheduled, came into the office for said appointment and was told there was no appointment made for me even though I spoke with someone from their office and received EMAIL confirmation about this appointment. the best the could do was a telehealth appointment for the following day. not sure how physical therapy can be done over the phone… mind you I drove 2 hours to get to this office. told them to cancel all future appointments. I’ll be taking myself to an office who can adequately schedule me and not waste my time with over-the-phone physical therapy appointments.

marilyn frias

I have had years of PT and Laura is by far one of the best therapists I have come across. She is extremely thorough, knowledgeable and nurturing with years of experience. I highly recommend her and the efficient friendly staff at Spine and Sport Palm Desert

JoAnne Frohman

It has been a joy to meet and work with the staff at Spine and Sport. The Physical Therapists are professional and caring in every way; the receptionist is very thorough and has been most accommodating In my needs to rearrange my schedule. I am grateful to have been referred to this group for my therapy sessions.

David

Great place for physical therapy! Piyush has been my physical therapist and he has been very attentive to my form during exercises and correcting them to really drill in proper movements for me to do at home. Definitely recommended, especially compared to my previous physical therapy experiences that were a joke and wastes of time.

Kymberli Foster

I love this place. I went in with a weak that was stiff I could barely move it.
Scott was extremely help and has an amazing attitude. I would go back in a heartbeat!

As for the location, is it easy to find and it’s clear everyone that wants to help!

I love the place and work recommended it to anything!

Alana Hall

I’ve now been with both therapists Laura and Scott they were both extremely knowledgeable professional and very easy to work with.
They both explained and for what I was doing and why it would help