The Entertainer - Bradford

Moonyoung Heo

My family is a regular customer of Bradford Broadway store and we visited the store for toy shopping today and there was a small play area for kids to experience ‘Sandsational’ products. My two daughters enjoyed playing with the product and they had a great interest in the product and came back to play a little bit more before purchasing it. All of sudden, a lady called Tracy (another staff member said that she is a manager) came and forced my daughters to stop playing due to a long-playing time. I tried to ignore the situation and I did not complain straight away because my kids were listening but my kids were so disappointed and one of them cried. They played about 10 minutes total and there was no one waiting for the play and even there was no notice that no one could play more than 5 minutes. (CCTV can be evidence). I came back to the store to complain but she was not there due to her break.

Two other staff members were so friendly and kind but it seems that Tracy does not care about how the kids feel. I am not sure why she treats kids like that but as a regular customer, this is what I feel and it ruined my family’s time today.

I am so disappointed regarding her poor customer service.

Jordan Briggs

Me go Entertainer in Bradford, have lots of fun. Entertainer have many toys and games for cavemen and offspring. Me like how store organized, easy to find what me looking for. Staff very friendly, help me choose perfect toy for little cavekid. Me also like how Entertainer have option for click and collect, make shopping even easier. Overall, me very happy with Entertainer in Bradford and highly recommend to other cavemen.

Izabella Sikora

More toys for ages 7+ would be nice

Evie Ella

I was looking for Sylvanian families blind bags and found one. Lovely staff 🙂

Gavin Ellerton

Sometimes has good selection of toys but always moving things about .Took me about 3 minutes to find the wwe aisle .then when I found it there wasn't much there but its a very good store for finding exclusive figures.and lots of pop vinlys?

Yusif Ali

Good toy shop. All the normal trends as far as they go. Some good little bargains.

Alexa Dibb

I love the entertainer as a shop and they are fantastic.... but the only downside to them is that they have the worst courier ever and need to get a new service somewhere else. Parcels don't ever come on time and when they do arrive they come damaged. I won't order anything online again. It's appalling. Get a new courier.

Talamasca Dan

I have previously and this Christmas spent hundreds at The Entertainer in Bradford. Only when you have a problem do you find out how good a store is. We took back a clearly faulty toy after xmas and the service and policy was disgusting, made to feel like I was some kind of criminal by the male Supervisor the very second I said i had a faulty toy to return. I was made to wait over 30 minutes while they tested the toy which although i was patient about it and didnt mind as I was genuine, I dont know anywhere these days that does that unless perhaps you have a good reason to suspect the customer is false. Such an outdated way to treat customers who have option to shop online and have quick and efficient returns. Earlier that day we returned a faulty and an a unwanted toy gift to Smyths Bradford and the service was exceptional and professional and they apologized for the inconvenience of having to return a faulty product. At no point did anyone apologize at The Entertainer store. When a customer comes in with a clearly faulty product, apologize and dont make them stand around for half an hour while you charge and test a cheap toy! its really not worth that customer never coming back and losing a few hundred a year over a £14 toy!. I felt so annoyed I asked for the Manager who was polite and far more professional and was hindered only by the Entertainers outdated policies. I cannot recommend shopping here ever, when there is another great Toy Store in Bradford. I wont be returning again, ever.