1/5
If I could give negative stars, I would! I tried to go to The Joint but their systems were down. So last resort we found this place. As soon as me and my mom walked in, the 3 staff members just stared at us. I literally waited for them to greet/ acknowledge us, seems like after several minutes of them just staring at us they finally greeted us. Awkward, lack of mannerisms. I ask them if they take walk-ins. One of the ladies said “we prefer not to” and didn’t say anything else. So of course I was confused, the question I asked was a Yes or No question. Saying you prefer not to is open ended. You prefer not to, but you can see me in the next couple of hours? You prefer not to, but you are going to offer to make me an appointment? You prefer not to, but you’ll make an exception and see me right away? None of this was addressed. So I literally had to ask again, do you take walk-ins yes or no? To help her understand more easily. She simply said No. She didn’t offer to help make me an appointment. She didn’t offer to see me if they had time. She didn’t offer anything. The 3 people at the front desk, lack customer service skills, lack basic communication skills, And they act like the chiropractor doesn’t want business from anyone. Literally just called The Joint and even though their systems are down, they’re still gonna see me. They were amazing as soon as we walked in. They greeted us and were so kind and polite. I get it. We’re in Laveen and it’s ghetto, but some of us live in the very expensive houses $700,000 + and come from Scottsdale. We’re not used to being treated like trash. Were used to people being treated properly and given exceptional customer service with exceptional verbal communication skills.
