Trails West Manufacturing - Preston, Idaho

Address: 65 N 8th W, Preston, ID 83263, United States.
Phone: 2088522200.
Website: trailswesttrailers.com
Specialties: Trailer manufacturer.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 19 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Trails West Manufacturing

Trails West Manufacturing 65 N 8th W, Preston, ID 83263, United States

⏰ Open Hours of Trails West Manufacturing

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Trails West Manufacturing: A Reliable Trailer Manufacturer

Trails West Manufacturing, located at 65 N 8th W, Preston, ID 83263, United States, is a dedicated trailer manufacturer specializing in crafting high-quality trailers for a variety of needs. With a commitment to durability and functionality, Trails West has established itself as a provider of robust and dependable trailers. Their phone number is 2088522200, and you can find more information, including detailed product specifications and current inventory, on their website: trailswesttrailers.com.

Company Overview and Specializations

Trails West Manufacturing focuses primarily on the design and production of trailers. While specific model offerings might fluctuate, they typically cater to customers seeking trailers for recreational purposes, utility applications, and potentially some commercial ventures. The company's commitment centers around providing trailers built to withstand the rigors of travel and work, utilizing durable materials and employing sound construction techniques.

Key Features & Considerations:

* Construction Quality: Trails West emphasizes the robust construction of their trailers, aiming to deliver a long-lasting product.
* Variety of Models: Although details vary, they generally offer a selection of trailer sizes and configurations to accommodate diverse customer requirements.
* Customer Service (Potential Area for Improvement): Initial customer feedback suggests a need for more responsive communication regarding warranty claims and support, as highlighted in some reviews.
* Accessibility: The facility is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity.

### Location and Facilities

Located in Preston, Idaho, Trails West Manufacturing benefits from a strategic location within the Intermountain West. This location allows for efficient distribution throughout the region and facilitates access to key transportation routes. The facility itself is likely designed to support manufacturing operations, including workspaces for production, quality control, and potentially a small parts storage area.

The physical space is designed to support the manufacturing process, allowing for efficient assembly and testing of their trailer products.

The address, 65 N 8th W, Preston, ID 83263, provides a direct point of contact for inquiries and potential visits.

### Customer Service and Feedback

As indicated by their presence on Google My Business, Trails West Manufacturing has garnered 19 reviews, providing a snapshot of customer experiences. The average opinion is 3.5/5, indicating a generally positive reception but also highlighting areas for improvement. While many customers appreciate the quality of the trailers themselves, some have expressed concerns regarding responsiveness from customer service regarding warranty issues.

It’s important to note that the customer service aspect appears to be an area where Trails West Manufacturing could benefit from enhanced communication and follow-up procedures. Addressing these concerns proactively could significantly improve customer satisfaction and build stronger long-term relationships.

### Payment Options

To facilitate convenient transactions, Trails West accepts both Debit cards and Credit cards. This flexibility allows customers to choose their preferred payment method, streamlining the purchasing process.

### Additional Points of Interest

Beyond accessibility features, Trails West likely offers a range of services related to their trailer manufacturing, potentially including customization options, repair services, and parts sales. Their website ([https://trailswesttrailers.com/](https://trailswesttrailers.com/)) should provide more detailed information on these offerings. The website also likely showcases a portfolio of their trailer models and provides contact information for sales inquiries.

Summary: Trails West Manufacturing is a trailer manufacturer located in Preston, Idaho, offering durable trailers and accessible facilities. While customer service could be enhanced, the company provides a solid foundation for those seeking reliable trailer solutions.

👍 Reviews of Trails West Manufacturing

Trails West Manufacturing - Preston, Idaho
Brian H.
3/5

I like my 28 ft bumper pull RPM trailer for the most part but some components went out pretty quickly, like lights and heater. When I called and left a message about warranty on the lights I got no reply.

Trails West Manufacturing - Preston, Idaho
Larry C.
1/5

The upper half of my LQ gooseneck is tearing off and Jon Reeder is doing nothing about fixing the problem hoping I'll just go away, I'm trying to get a class action suit against trails west. ItsI time to talk to the TV news and file a complaint with the FTC and DA Read the reviews before you get ripped off. All he has to do is replace the trailer with a new one but If we go to court the cost of replacing all the bad trailers will bankrupt his company. He knows his trailers are unsafe and does not care about you, he just wants your money.

Trails West Manufacturing - Preston, Idaho
Tammy S.
1/5

If I could give a big fat 0 I would. Here is my painful story:

Ours is a 28’ 2014 Trails West RPM Gooseneck trailer with the heated floors and all the “stuff.” We bought it and were in LOVE with it and used it all last season. It was awesome! We were able to haul five sleds or 2 razors easily with plenty of room and nice options – the heated floors were fantastic!

We wanted to put a fuel cell under it, so we crawled under about a month ago to measure and see if we could fit something in between the cross members. While under there, I noticed a crack on one end of one of the cross members! I couldn’t believe it. Then, as we looked further, we found that ALL FIVE of the cross members that are in the area where the floor goes up and over the axles are cracked on BOTH ENDS! One side has multiple cross members cracked all the way through.

We called Trails West to see what they could do to help us out since there is no reason beams like that should crack. They never called us back, so we had to call a second time. They told us since we were the second owner, they wouldn’t do anything. The warranty only extends to the first owner. Of course, they “have never heard of this” in one of their trailers.

As a business owner in the snowmobile industry, if I had someone call me with an issue “I have never seen before” I would do everything I could to ensure it wasn’t our manufacturing process that caused the issue instead of completely dismissing them. And, I would do everything possible to make that customer happy again.

So now, we have a $25,000 paperweight – at least until we figure out how to tear it apart and replace the cross members ourselves.

We think the issue will probably only show in the trailers with the heated floors. We suspect it will come down to the way that the cross members were cut to put in the heated floor. We can’t see until we tear it apart, but we also suspect that the cuts put in were square, which means that the cracks occurred at the corners of the square cuts. We will be removing the the spray in foam to see what’s up and, I guess, we are on our own to make the expensive and time consuming repair of replacing those defective cross beams.

The cracks are uniform across all of the beams on the raised section of floor inside. This type of breakage does not happen due to an "overloading" issue as they eluded to in our phone conversation with them. This is a MANUFACTURING DEFECT and they hide behind their second owner not covered policy instead of doing what a great company does and fixing the issue.

Their website says, "In the eyes of those who own our trailers, we want to be recognized as having provided a quality, user-friendly product, which provides years of trouble-free service. We consider every owner of our trailers a member of our sales force and treat them as such." Apparently they DO NOT PRACTICE WHAT THEY PREACH!

If you own one of these trailers, I recommend you check yours. If you are the first owner, congratulations! I hope they help you out and not completely dismiss you like they did us.

Steer clear of this company and their trailers.

Trails West Manufacturing - Preston, Idaho
Kim O.
5/5

I love our Trails West trailer! We live on the road all Winter, and this is our garage away from home. It is so easy to thaw out all of our sleds in between rides every night, and dry out all of our gear. It is also like having a heated locker room when everyone is gearing up, or coming back frozen in the dark from a long ride. Thanks for making a trailer like this!

Trails West Manufacturing - Preston, Idaho
Wade T.
5/5

I’ve been really impressed with these guys. I had a couple of issues with my trailer. I contacted them and they were awesome about getting me in and getting it fixed. I just got it back tonight and am super happy with the repairs. It’s not always about if you have an issue or not, it’s about how they handle the issue and these guys did great.

Trails West Manufacturing - Preston, Idaho
Quinn E.
1/5

I highly recommend staying away from Trails West. My mom has a 2016 4 horse adventure gooseneck that is only 3 years old and it’s literally falling apart. The tack door and back door are starting to separate as well as having a faulty brake system! We contacted Trails West to let them know about the faulty brake away switch to see if they would cover it. They proceeded to tell me that the highly reputable company that looked at it was clueless and didn’t know what they were talking about. They basically told me to kick rocks and figure it out on my own because they aren’t going to do anything.

Trails West Manufacturing - Preston, Idaho
Cindy M. H.
5/5

Love my trailer, it has a 1 year warranty, if you take care of it and maintain it properly, it will last a lifetime.

Trails West Manufacturing - Preston, Idaho
Sean S.
5/5

Fantastic customer service, we couldn't be happier with our interaction with Todd in the part department.

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